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Engage For Success

Faran Johnson is a highly experienced change and transformation professional and Managing Director of Engaging for Success, formed to promote employee engagement as a better way to work that benefits individual employees, teams, whole organisations and the country. Her 30 year career spans both the private and the public sectors, operating in senior line, consulting and Board roles across Private Equity, Financial Services, Entertainment, Retail and Media organisations.

She specialises in both large-scale workforce and HR function transformation, from strategy design through to execution; from behavioural, cultural and leadership change to improving organisational performance.  Faran’s recent role as the HR Director with Her Majesty's Courts and Tribunals Service saw her playing the lead people role in one of the single largest digital transformation programmes currently being implemented in the public sector.  This 6 year programme of ‘Reform’ aims to revolutionise the way Justice is delivered in England and Wales making the Justice system accessible, just and proportionate - it is the largest single reformation of the justice system in the world.

Faran is known for being an innovative and inspiring leader, engaging and developing talent and creating high performing, dynamic leadership teams.

Read more about Faran's talk at LegalCX

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Jonathan has been at the forefront of client experience for more than 20 years since establishing his own insight organisation, Shopper Anonymous, in Perth, Western Australia in 1997.  The brand was developed across Australasia, before the business was sold and Jonathan and his family returned to the UK.


In 2007, the UK journey started again and with a rebrand in 2018, to insight6 the organisation has become the leading insight businesses within the legal sector, with more than 200 firms regularly using their services. 


Passionate about anything "service" and "experience" Jonathan leads the way in what the future will look like and how firms need to change to keep up with the "disruptors."

Read more about Jonathan's, Paul's and Judy's talk at LegalCX



A qualified solicitor and former client, Claire joined Moneypenny in 2017 to steer the company further into new markets using her wealth of business development knowledge. Her close-knit team work diligently with clients to implement tailored solutions that exceed expectations on service delivery. Claire is enthusiastic about working with forward-thinking businesses and a regular attendee and speaker at events.

Read more about Claire's talk at LegalCX


tm group

Clare Yates (previously Fletcher) is a Senior Business Development Manager for tmgroup.

She has been working in the property industry for over 25 years and prior to joining tmgroup, her career has been in training and development, consultancy, project management, and estate agency.

Clare has earned the reputation as a great problem solver with the ability to help law firms and estate agents embrace change while maximising areas of opportunity.

She has helped to project manage the set-up of CRM centres for over 10 major estate agencies and is regarded as an expert in this area.  Her training courses have been delivered to estate agents and solicitors all over the UK and she has been a public speaker at a number of major industry events.

Clare has also been a judge for The Sunday Times Estate Agency of the Year Awards (six times!), The Negotiator Awards and the Law Firm Services Conveyancing Awards.

Read more about Clare's talk at LegalCX


Conscious Solutions

Rich joined Conscious Solutions in 2012 and has worked with 100s of law firms on their digital marketing strategies including website design, email marketing, lead conversion, social media, SEO, PPC & CRM. Recently graduated Google’s Squared Online in Advanced Digital Marketing.


An enthusiastic presenter on social media & digital marketing Rich presents in a way people can understand and from which they can learn practical, applicable knowledge.  Rich is an engaging, challenging and occasionally cheeky presenter at legal marketing events & in-house seminars all over the country. In 2018 Rich has presented to 525 legal professionals across 22 venues.

Read more about Rich's talk at LegalCX


Find Get Grow

Clare is a legal sector marketing specialist who works with law firms to provide them with the tools, skills, knowledge & confidence to achieve their goals. Clare was previously the marketing director for two mid-sized regional law firms.


With a strategic approach and a 'roll her sleeves up' attitude Clare has worked with numerous law firms on a range of projects.

Clare is regularly invited to speak across the UK. She has an engaging, humorous and sometimes provocative style - she doesn't shy away from saying what needs to be said!

Read more about Clare's talk at LegalCX

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Ashtons Legal

Antony is a professional, Masters qualified Human Resources Director with 17 years experience in the Human Resources sector. His experience has been developed in the corporate arena whilst working for Microsoft, BMW, Hewlett Packard and Philips Electronics.

Antony’s area of expertise range from Employee Relations and Engagement to Change Management and TUPE from a strategic or operational dynamic.

Ashtons Legal is an award winning law firm with a strong focus on customer service. The legal teams provide a wide range of advice to businesses and private individuals regionally, nationally and internationally. We are one of the largest law firms in the region with offices in Ipswich, Cambridge, Norwich, Thetford and Bury St Edmunds.

Read more about Antony's talk at LegalCX