insight6

About insight6

We measure, transform and improve the customer experience for any business.

Six great reasons to choose Insight6 - all our services are tailored to improve your bottom line:

  1. Customer experience reviews - cxreviews involves a researcher experiencing the service your team delivers first hand, and then reporting back the findings. The criteria for the cxreview is always tailored for your business

  2. Training and development - We use the output from the cxreviews, coupled with our sector experience to ensure we deliver inspiring and motivational training and development workshops for your team.

  3. Customer journey mapping - "You can't manage what you don't measure" and mapping your customer's journey thoughout your entire business is the crucial step in the cxfactor. Once the mapping workshops are complete you will have a roadmap to improve cxfactor...

  4. Online feedback - Our online survey tools enables you to identify at any time how your existing customers and team members are feeling about your brand. Our Feedback Direct system allows you to measure your customer's experience during their journey at regular intervals.

  5. Focus and listening groups - A great way to really establish how your customer feels about your business is through the use of listening and focus groups. Our cx directors facilitate a group of customers through a pre planned and well thought through process offering the feedback you need to improve the cxfactor.

  6. Mentoring and coaching - Changing your team's behaviour is crucial to the success of improving your cxfactor. Through our coaching and mentoring we work closely with key team members to help them develop their skills and behaviour to embrace the challenge of improving the cxfactor

Read more about Jonathan's, Graham's and Judy's talk at LegalCX

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