CLAIRE SMITH - Moneypenny

How to drive an ethos of client satisfaction and upskill staff to deliver optimal experiences

Empowering your workforce to be the very best they can be. Looking after your people will result in them looking after your clients.

We’ve long known that the secret to happy, loyal clients is happy, satisfied staff. But what does this look like in practice? Claire will bring along her trusted hamper of ‘props’ to bring to life some of the benefits and perks Moneypenny has introduced to keep employee satisfaction high, allowing it to create a culture that’s seen it listed in The Sunday Times ‘Top 100 Best Companies to Work For.’

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