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    LegalCX
    • May 2, 2019
    • 2 min

    Beyond the buzzwords: Why employee wellbeing is critical for success

    Employee engagement, employer branding, staff wellbeing, workplace culture. These phrases have quickly become part of the business vernac...
    2 views0 comments
    LegalCX
    • Apr 11, 2019
    • 1 min

    5 Key Reasons Why You Need To Be At LegalCX - 8th May 2019

    Are you still undecided about whether to attend LegalCX East of England on 8th May 2019? Perhaps you are unsure of what you will get out ...
    47 views0 comments
    LegalCX
    • Mar 27, 2019
    • 1 min

    How well are you handling new business enquiries?

    Winning new business is a key objective for most law firms this year, but it is true to say that the art of handling new enquiries is not...
    19 views0 comments
    LegalCX
    • Mar 26, 2019
    • 2 min

    Minding the Service Gap

    In Marketing, we can lead a horse to water as the saying goes… what gets the prospect to convert to a client is the experience that they ...
    12 views0 comments
    LegalCX
    • Mar 25, 2019
    • 2 min

    CX – Customer Experience v The Customer Journey

    Understanding that the “customer experience” and the “customer journey” are not the same thing is probably the best place to start. Too m...
    16 views0 comments
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