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Conscious Solutions
Consortium
tm group

May 2, 2019
2 min

Beyond the buzzwords: Why employee wellbeing is critical for success

Employee engagement, employer branding, staff wellbeing, workplace culture. These phrases have quickly become part of the business...

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LegalCX

Apr 11, 2019
1 min

5 Key Reasons Why You Need To Be At LegalCX - 8th May 2019

Are you still undecided about whether to attend LegalCX East of England on 8th May 2019? Perhaps you are unsure of what you will get out...

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LegalCX

Mar 27, 2019
1 min

How well are you handling new business enquiries?

Winning new business is a key objective for most law firms this year, but it is true to say that the art of handling new enquiries is not...

19 views0 comments

LegalCX

Mar 26, 2019
2 min

Minding the Service Gap

In Marketing, we can lead a horse to water as the saying goes… what gets the prospect to convert to a client is the experience that they...

12 views0 comments

LegalCX

Mar 25, 2019
2 min

CX – Customer Experience v The Customer Journey

Understanding that the “customer experience” and the “customer journey” are not the same thing is probably the best place to start. Too...

19 views0 comments

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