Employee engagement, employer branding, staff wellbeing, workplace culture. These phrases have quickly become part of the business vernacular, but what do th...

Are you still undecided about whether to attend LegalCX East of England on 8th May 2019? Perhaps you are unsure of what you will get out of it, or how it cou...

Winning new business is a key objective for most law firms this year, but it is true to say that the art of handling new enquiries is not something that come...

In Marketing, we can lead a horse to water as the saying goes… what gets the prospect to convert to a client is the experience that they have when making an ...

Understanding that the “customer experience” and the “customer journey” are not the same thing is probably the best place to start. Too many people confuse e...