LegalCX is a series of regional one-day conferences for regional law firms. 


The day brings together some of the best client experience experts in the UK for a full and packed agenda focused on providing law firms with the why, what and how of delivering an exceptional client experience (CX).

Each regional event has a slightly different agenda to reflect the core issues relevant at the time of the event.

Who are the conferences for?

The conferences are for all regional law firms and focus on the practical challenges, opportunities and issues facing regional law firms. Solutions will be provided, including real examples and case studies.

This conferences are of value specifically for people in the following roles in law firms:

  • Marketers

  • Managing partners

  • Lawyers

  • HR

  • Operations

  • Finance

  • All people tasked with client journey / experience


What will you get from attending?

In addition to helping you understand what clients want and how you can deliver a great experience every time, this event will provide you with the know-how, skills and confidence to put in place a winning client experience programme in your regional law firm.

What will you leave with?

At the end of the day, not only will you be armed with a wealth of information, you will also leave with:

  • A specific action plan tailored to your firm (you will complete this throughout the day, with input from our speakers and experts). The action plan will include:

    • Steps you can quickly and easily take with little or no cost to improve your client journey; and

    • Specific Longer-term initiatives you can plan to define and implement.

  • A full pack of all the presentations, research and slides shared on the day.

  • A choice of a specific package of support that you will select at the end of the event.

  • CPD points. Due to the high-quality conference agenda and expert speakers, the conference has been CPD certified. All attendees will receive a CPD certificate following the event.

Who is behind LegalCX?

LegalCX is a collaboration between insight6 and Find Get Grow.

insight6 is the leading legal sector client experience (CX) expert in the UK and Ireland. With a team of 26 experts and covering the whole of the UK, insight6 helps law firms, as well as businesses in other sectors, to measure and improve the client journey; resulting in happier clients and more business into law firms.

You can find out more about insight6 at: www.insight6.com

Find Get Grow is a legal sector marketing consultancy which was set up by Clare Fanner, a legal sector marketing specialist who works with law firms to provide them with the tools, skills, knowledge & confidence to achieve their goals. Prior to setting up Find Get Grow, Clare was the marketing director for two mid-sized regional law firms - one a top 100 UK law firm and the other the “fastest growing independent law firm in the UK” (The Lawyer).

You can find out more about Clare and Find Get Grow at: www.findgetgrow.com

If you have any questions about the event, please get in touch via the contact form below.

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Legal CX 2019