Join us for the second LegalCX event in 2019 which is taking place at the Celtic Manor Resort, the home of the 2010 Ryder Cup in Newport, South Wales.

No upcoming events at the moment

Welcome to LegalCX

LegalCX is a series of regional one-day conferences for regional law firms. 


The day brings together some of the best client experience experts in the UK for a full and packed agenda focused on providing law firms with the why, what and how of delivering an exceptional client experience (CX).

Each regional event has a slightly different agenda to reflect the core issues relevant at the time of the event.

Upcoming events are detailed below.


"Client Experience ... a fundamental focus for every business. What a brilliant day. Highly recommended :)"


What should you expect?


A packed 1-day conference.

The day will start at 9.00am and finish at 4.45pm.

The full agenda will be announced shortly.

What will we cover?

Building on the foundations covered in the previous LegalCX conferences in Bristol in 2018 and Duxford in May 2019, these conferences will focus on the key challenges facing law firms in the future. The agenda will be structured to provide a strategic blueprint for law firms to take away and implement. Over the course of the day, through a mix of sessions and expert speakers, including interactive and Q&A sessions, we will cover:

  • Exploring how clients' needs and wants are changing.

  • Asking (and answering) the question: So, what changes do law firms need to make to meet clients' needs in the future?

  • Helping law firms understand the clients they want and how to get more of them e.g. the profitable ones that deliver work that you want to undertake.

  • Identifying and addressing the key things that law firms need to focus on in the areas of:
     - Processes;
     - People; and
     - Systems.

  • As is usual for all LegalCX events, you will leave with a personalised action plan tailored to your law firm.

Please note the agenda for each LegalCX conference is slightly different to reflect current issues, challenges and opportunities.

The agenda for each event will be announced as soon as possible and detailed on the booking page for each event.